Frequently Asked Questions

Everything you need to know about your Ventura Living experience.

What is the standard delivery timeframe for furniture?

Most in-stock furniture items are delivered within 5-10 business days. Larger pieces requiring white-glove service may take up to 14 business days depending on your location.

Do you offer international shipping?

Currently, Ventura Living ships exclusively within the continental United States and Canada. We are looking to expand our shipping zones in the near future.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-refundable.

Are your wood products sustainably sourced?

Yes, we prioritize sustainability. The majority of our wooden furniture is crafted from FSC-certified timber and reclaimed materials to ensure environmental responsibility.

How can I track my order status?

Once your order ships, you will receive an email with a tracking link. You can also log into your Ventura Living account to see real-time updates on your delivery.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you create your dream home now and pay later.